Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, your items must be unused, in the same pristine condition that you received them, and must be in the original packaging. As a premium faux floral supplier, we inspect all returns to ensure products are re-sellable.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without contacting us first.
Refunds
Once your return is received and inspected by the MunFung team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Shipping Returns & Costs
To return your product, you must first contact Mia at mia@munfung.com to receive the correct international return shipping address.
- Buyer’s Responsibility: You will be responsible for paying for your own shipping costs for returning your item due to personal reasons (e.g., changing your mind, ordering incorrect sizes/colors). Shipping costs are strictly non-refundable. If you receive a refund, the cost of original return shipping will be deducted from your refund.
- Seller’s Responsibility: If the return is caused by a verified product defect, severe transit damage, or an incorrect item sent by MunFung, we will cover the return shipping costs or issue an immediate replacement.
- Tracking Mandatory: Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning items, you must use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Wholesale & Bulk Order Cancellation & Refund Policy
At Munfung, we specialize in high-volume B2B wholesale supply. Due to the large volumetric weight and high international freight costs of our master cartons (116x67x76cm), our return and refund policy differs from standard retail:
- Order Cancellation: Cancellations are only accepted within 24 hours of order placement, before the cargo enters our factory logistics sorting line.
- Non-Quality Returns: We DO NOT accept returns or refunds for buyer’s remorse, seasonal overstock, or non-quality-related reasons once the master carton has been shipped from our warehouse.
- Defective Items: In the rare event of manufacturing defects, please report to our service team with photo/video evidence within 7 days of delivery. We will issue a proportional refund or send replacements in your next batch order.
- Shipping Fees Liability: For any authorized returns, the buyer is fully responsible for arranging the freight and paying all return shipping fees, duties, and handling charges.